Finding Final Solution Temperature Using Coffee Cup Calorimetry
I tried to install FFXIV on my laptop today and then I ran into this problem.
"Microsoft Visual C++ Runtime Library
Runtime Error! Program: ...SY XIV - A Realm Reborn\TempInstaller\ffxivinstaller.exe
abnormal program termination "
(picture from the other person who got the same problem)
https://files.catbox.moe/ybp1bg.jpg
After almost an hour of searching for the solution (which nowhere to be found), I manage to figure out the problem and fix it. So I'm just going to create this thread to help people who ran into the same problem in the future.
Here's my laptop's spec. Windows 10 Pro, AMD Fx-9800P, Radeon R7, 8GB Ram, SSD + HDD
If your computer is Windows 10 with Onedrive installed (or used to have one), then I might have a solution for you!
TL;DR
- Most likely it's Onedrive that cause the problem.
- You need to change the default "Documents" folder to somewhere else that's not in Onedrive.
- (Optional / Temporary) Create "new user" without installing the Onedrive and use it to install/update the game.
Let's start with the detail on how to fix this.
Few other things you could try first
If you found this thread through the google search, then you might already run into few other pages as I did. But so far it's not working for me, require a factory reset on Windows, the OP just disappeared, or the OP manages to fix it without sharing the solution.
Here are some solutions that you could try first.
- Change internet security settings / Port forward
- Install a various version of Microsoft Visual C++
What causes the problem?
- The detail of the problem is that when you install the FFXIV, it will try to create the temporary folder in your "Documents" folder, if you have Onedrive enabled when you create your current user (or when you install the windows), then your Documents folder location will be something like this "C:\Users\Moogle\OneDrive\Documents". And somehow, the FFXIV installer just can't access "C:\Users\Moogle\OneDrive\Documents\My Games\FINAL FANTASY XIV- A Realm Reborn". Maybe the path is too long? Maybe it doesn't have the authority to modify that folder? Idk.
- Our goal is to change default "Documents" folder from "C:\Users\Moogle\OneDrive\Documents" to "C:\Users\Moogle\Documents" without reinstall or factory-reset the Windows.
Temporary solution: Create a new Windows User and use it to Install / Update the game
Create a local user or administrator account in Windows 10
I wouldn't recommend this way because it just causes a lot of hassle to switch between windows users when you just want to play the game. But you could try this method to find out first if the problem is really from the Onedrive. Again, make sure that the Onedrive is disabled on this new user (or you know, just uninstall it from your computer, I don't like it anyway).
Solution
- "Change the default Documents folder". Change it from "C:\Users\Moogle\OneDrive\Documents" to "C:\Users\Moogle\Documents". If you can change it without any problem, restart your computer and try to install/update the FFXIV again. It should be fine now.
- You might run into the "Can't move the folder because there is a folder in the same location..." error which prevents you from changing the default Documents folder, then you need to do it manually. Check out this link on how to. "Unable to restore Documents folder to Default Location of C Drive". After you change the default Documents location to your desire destination, restart the computer, move everything from the old Documents folder to the new folder (so the other program can works properly). And this should solve the problem. Try to install/update the FFXIV again.
Hope that this thread can help you.
Finding Final Solution Temperature Using Coffee Cup Calorimetry
Source: https://www.reddit.com/r/ffxiv/comments/o4t9cs/how_to_fix_runtime_error_abnormal_program/